1. BookingEdge subscriptions
Cancelling
A customer can cancel a subscription at any time by writing to support@bookingedge.in. The cancellation takes effect at the end of the current billing period, and the service remains available until then.
Refunds
- Fees already paid for a billing period that has started are not refunded, except where this policy or the law says otherwise.
- If you are charged twice, or charged after a cancellation took effect, we refund the extra amount in full.
- If we end the service without a breach on your part, we refund the unused part of any prepaid fees.
How refunds are paid
Approved refunds are paid to the original payment method within 7–10 working days of approval. The time for the money to reach your account depends on your bank or card issuer.
2. Room bookings made through a property's booking page
When a guest books a room on a property's BookingEdge booking page, the contract for the stay is between the guest and that property. The property's own cancellation policy, shown before the booking is confirmed and on the confirmation, decides whether a cancellation is free, charged, or non-refundable.
- To cancel or change a stay, contact the property using the details on your booking confirmation.
- Refunds for room bookings are issued by the property to the original payment method, according to its policy.
- BookingEdge provides the booking software and does not decide or hold refunds for room bookings.
3. Service delivery
BookingEdge is delivered online. Access is given by email invitation once the subscription is confirmed, usually within one working day. No physical goods are shipped.
4. Contact
Questions about payments or refunds: support@bookingedge.in or +91 88675 74075, Monday to Saturday, 10:00–18:00 IST.